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Flip The Script ↩️
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Confidently Handle Difficult Situations
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Turn Conflict Into Collaboration
A One-Day Intensive to Master Difficult Conversations Â
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Conflict is inevitable, but how you handle it determines whether it will lead to innovation or breakdowns. In today’s dynamic workplace, where hybrid teams, rising tensions, and fast-paced change create challenges, leaders must develop the skills to navigate emotionally charged situations with clarity and confidence. Â
Poorly handled conflicts lead to strained relationships, lost productivity, and disengagement. On the flip side, well-managed conflict fosters trust, drives alignment, and creates opportunities for innovation.Â
This one-day intensive focuses on equipping you with practical tools to approach even the toughest conversations with ease and turn friction into fuel for progress.Â
This workshop dives deep into proven strategies to:Â
- Diffuse emotionally charged situations.Â
- Build trust and psychological safety even in high-stakes conversations. Â
- Transform disagreements into collaborative, win-win solutions.Â
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Key Benefits You’ll Gain
- Feel confident addressing conflict without fear or hesitation. Â
- Stay composed under pressure, even when emotions are high. Â
- Learn techniques to transform resistance into understanding and trust. Â
- Inspire collaboration and alignment, even in challenging scenarios. Â
- Reduce stress by addressing issues early and effectively.Â
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What You’ll Learn...
Conflict Management Frameworks
Learn step-by-step techniques to approach tough conversations constructively. Â
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Building Emotional Agility
Stay calm and focused when tensions rise, responding with clarity and control.Â
Active Listening for Resolution
Uncover underlying issues, diffuse misunderstandings, and foster mutual understanding. Â
Reframing and Problem-Solving
Shift conversations from blame and defensiveness to solutions and collaboration. Â
Creating Psychological Safety
Establish an environment where people feel safe to share ideas and perspectives, even in disagreement. Â
Who Should Attend?
- Leaders navigating challenging team dynamics. Â
- Managers handling emotionally charged situations or conflict. Â
- Professionals seeking to improve their confidence and influence in difficult dialogues.Â
What Other's Are Saying
Adam
This course has been a real eye-opener for me. It’s not just about picking up new ideas—it’s about seeing yourself and your relationships in a completely different way. It helped me stop second-guessing and start understanding, especially those tricky “victim” and “villain” triggers that can hold us back.
What struck me most was the focus on body language and listening. I thought I knew how to listen, but this course showed me what true listening really means—and it’s been transformational. Learning to read and respond to body language has completely changed the way I connect with others, making my conversations feel so much more meaningful.
Every time I put these skills into practice, I’m amazed by how much better my interactions are. If you’re ready to grow, improve your communication, and get to grips with the unspoken dynamics of human connection, I can’t recommend this course enough. It’s a step towards becoming a better, more aware version of yourself.
Olivia Jane
"Since taking this course, I have gained significant self-awareness and improved my communication skills. Understanding the Drama Triangle has helped me interrupt negative thought patterns.
Adapting to the course materials, I've incorporated reflective journaling, enhancing my ability to process thoughts and avoid assumptions.
The module on influence boosted my confidence by navigating emotional power dynamics. Recognising desires versus unmet needs clarified my emotions, while the SCARF framework helped manage my reactions.
This course empowered me to transform self-sabotage into positive actions, leading to a more confident, effective, and fulfilled version of myself."
